Privacy policy

Shipping

At Spark Lumino we are committed to deliver your order in best and acceptable condition within the stipulated timeframe. Unlike other e-commerce sites, Spark Lumino didn't have any special rules and fine print; we absolutely respect you and your time and investment in procuring a deal/product at Spark Lumino. We follow some agreeable shipping rules so that no parties will bear any loss or may arises any conflict, and definitely for smooth shipping operations.

Note, the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

• We ship only in India and maximum delivery time for anywhere in India is around 15 working days.



• Spark Lumino will send the SMS to customer's registered mobile number for tracking their order.



• The region/areas which are not serviced by associated couriers, we will ship through the Government Registered posts.



• We ship Monday through Saturday, excluding all public holidays.



• For all the areas serviced by reputed couriers the estimated delivery time is between 3-7 business days. For those serviced by the Indian Postal service (the delivery time can be 1-2 weeks depending on the location).



• In case if the packaging is damaged or is tampered at the time of delivery or if you think the product is in a bad condition on delivery, please refuse to accept the package. Call our Spark Lumino helpline at 0755-4226191 or send an email at sparklumino@gmail.com with your Order ID. Spark Lumino will ensure that the product is replaced and delivered to you at the earliest.

Transport and breakage problems

Our products are fragile, we have many years of experience in package and shipments, we are committed to zero breakage. Please let us know in the first place through Trade manager, Email or Telephone regarding to some breakage caused in transport, and send us the "clear broken products photos" to us within 24 hours, we will arrange the free replacement parts to you immediately within 2 days! Thank you for your understanding and support!

Returns and Refunds policy

In case you have not received the product in good quality or the product is damaged under any condition, we accept return request with in 2days from the receiving of the material. Product image should be shared immediately in case of damage or quality issue. Product should be packed in the original packaging as received. Product return eligibility will be discussed and final decision to be reserved by www.jhoomarwala.in. In case of missing parts or missing pieces or damaged parts, we provide solution by suddenly the particular parts Our side shipping charges to be borne by the customer All reruns subjects to Bhopal jurisdiction

Payments

Spark Lumino supports all the major payment modes like Credit Cards, Debits Cards, Cash Cards.

Credit Cards - Master Card, Visa & Diners Card

Spark Lumino supports all the major payment modes like Credit Cards, Debits Cards, Cash Cards.

Debit Card - Axis Bank, HDFC Bank, ICICI Bank, Deutsche Bank, Karur Vysya Bank, Citibank, State Bank of India, Indian Overseas Bank, ING Vysya, Corporation Bank and keep on adding

Net Banking Options - Axis Bank, HDFC Bank, ICICI Bank, J & K Bank, Citibank, Federal Bank and all major banks.

Cash Card - ITZ Cash CardCash on Delivery (COD): available

Note-Installation Charges and other service charges

All the online payment transactions will be process over secured encrypted connection.

Payment Failures

In case of payment failures you need to make sure that:

The details you have submitted to the payment gateway are correct, especially in case of Net banking like account details, passwords etc.

Your Internet connection running proper and not disordered during the payment process What you should do when account has been debited after a payment failure? No need to get panic, it will roll back to your account within maximum 7 days. Still you can reach us at our helpline with order number if generated at 0755-4226191 for further information or clarification.